Fezbet Privacy Policy

1 Introduction & Scope

Fezbet ("we", "us", "our") is an online betting and gaming platform. This Privacy Policy explains how we collect, store, use, and protect the information of users ("you", "your") who access our website, app, and services.

This Privacy Policy applies to all Fezbet services, websites, and mobile applications. We comply with international data protection regulations and the guidelines of our licensing authority.

• If you have any questions after reading this policy, please contact our support team.
• You have full control over your data — you can request an update or deletion at any time.
• Fezbet never sells your data to unauthorized third parties.

2 What Information We Collect

Fezbet collects your information in several ways. Details are provided below:

3 Use of Data

Fezbet uses the information it collects for the following specific purposes:

• Account management: Your data is used for registration, login, password recovery, and account verification.
• Transaction Processing: Your information is used to verify identity during deposits and withdrawals and to prevent money laundering.
• Customer Support: Your account and transaction information may be accessed to resolve issues and provide accurate support.
• Security: Data is analyzed to detect fraudulent activity, multiple account usage, or bonus abuse.
• Legal obligations: Data may be disclosed in response to lawful requests from regulatory bodies or law enforcement authorities.
• Promotions: With your consent, we may send you notifications about bonuses, offers, and updates.
• Service Improvement: Data is used to analyze the overall user experience and improve the platform.

4 Data Sharing Policy

Fezbet does not sell your personal information. However, data may be shared in the following limited circumstances:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum data necessary to process transactions.
• Identity Verification Services: Certain information may be shared with authorized verification providers as part of the KYC (Know Your Customer) process.
• Legal authorities: We are required by law to provide information in response to a court order or a valid request from a regulatory authority.
• Technology Partners: Technology service providers essential to platform operations are given limited data access under strict confidentiality agreements.
• Business Transfer: Users will be notified in advance of any change in company ownership.

5 Data Protection Measures

Fezbet uses industry-standard technologies and processes to keep your data secure. Our security measures include:

• SSL/TLS encryption: Every data transfer on the website and app is protected with 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — it is always converted using a strong hashing algorithm.
• Two-Factor Authentication (2FA): OTP verification is used for additional security when logging into your account.
• Firewall & DDoS Protection: Our servers are protected against unauthorized access and cyberattacks.
• Regular Security Audits: Systems are regularly audited by third-party security experts.
• Access controls: Only authorized personnel have access to specific data.

6 Cookies & Tracking Policy

Fezbet's website and app use cookies and similar technologies. Cookies are small data files stored in your browser that help us improve our services.

• Essential cookies: These cookies are required to maintain your login session and keep the platform running properly. They cannot be disabled.
• Functional cookies: Used to remember your language preferences, settings, and choices.
• Analytical Cookies: Used to understand how users interact with the platform — this data is anonymized.
• Security Cookies: Used to detect fraudulent activity.

You can disable optional cookies from your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

7 Your Rights

Fezbet believes you have full rights over your own data. You may exercise the following rights at any time:

8 Data Retention Period

Fezbet does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account information: For the duration the account is active and a minimum of 5 years after closure (as required by law).
• Transaction Records: 5–7 years from the date of the last transaction, in accordance with anti-money laundering laws.
• Contact Details: 2 years after the issue is resolved.
• Analytics Data: Stored in anonymized form with no expiry.
• KYC documents: Retained for a specified period after account closure as required by legal obligations.

Once the retention period expires, data is securely destroyed or anonymized so that identification is no longer possible.

9 Protection of Minors' Data

Fezbet is intended for users aged 18 and above only. We do not knowingly collect information from minors.

• Age verification is mandatory at the time of registration.
• If we discover that a minor has opened an account, that account and all associated data will be deleted immediately.
• If parents believe their child's information is held by Fezbet, they can notify us and we will take prompt action.

10 Privacy Policy Changes

Fezbet may update this Privacy Policy when necessary. In the event of changes, we will:

• We will update the "Last Updated" date at the top of this page.
• For significant changes, users will be informed via SMS to their registered mobile number or by email.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

You are advised to visit this page regularly to stay up to date.